Last updated: June 25, 2024
This Privacy Statement is effective from the date mentioned above to comply with applicable privacy law all as amended from time to time.
Pivott Software Inc. and its affiliates and subsidiaries listed on our website (“Pivott”, “we”, “us”, and “our”) are committed to protecting your privacy and providing you with a safe online experience. This Privacy Statement covers the collection, use, and disclosure of personal information collected through the website at Pivott.io (the “Website”) and limited amounts of personal information processed via the Pivott Platform (“Platform”). In addition, this Privacy Statement applies to certain data processing purposes as described below. To make this Privacy Statement easier to read, the Website and the Platform are collectively called the “Services.” This Privacy Statement applies where it is referred to, e.g. in electronic communication messages.
In this Privacy Statement “personal information” means information relating to an identified or identifiable natural person. Examples include your name, telephone number, and email address.
Please note that unless otherwise stated herein, this Privacy Statement does not apply to personal information that the Platform processes on behalf of a Pivott subscriber (“Subscriber Data”). The Platform will process Subscriber Data only in accordance with the documented instructions of the Pivott subscriber as set forth in the applicable contract we have with the subscriber.
Our servers are located in Canada and the United States. Therefore, if you choose to provide us with personal information, you are consenting to the Company’s collection, use, disclosure of your personal information and to the transfer and storage of that information on our servers in those locations. You also give express permission to the Company to parse, collect, store, and present your relevant data and copyright materials as long as it is for your exclusive benefit. The Company will not redistribute or use that information to the benefit of any other third party.
The Company collects and stores the following personal information through the use of our software, systems or services: first name, last name, email address, email conversations through Outlook, Gmail, HelpScout, internal databases collectively known as Portal, and Slack, phone numbers, phone recordings through RingCentral, CallRail, physical contact information, and (depending on the service used) sometimes financial information (including credit card and billing information) through Zoho Books; computer sign-on data, third-party credentials, event logs, logs and statistics on page views, traffic to and from the Company and ad data (all through cookies - you can take steps to disable the cookies on your browser although this is likely to affect your ability to use the site); other information, including users IP address and standard web log information.
Based on the third party product used, we may collect the following information: chat conversations through Chatlio and Slack, phone recordings through RingCentral or CallRail. Information may also be collected by use of screen recordings through HotJar, Mixpanel, and/or Amplitude for software improvement and troubleshooting purposes. Email may pass through intermediaries such as Amazon Web Services, Mailgun, and/or Sendgrid. The information collected by screen recordings may include the name of user's internet service provider, the website from which user visited us from, the parts of our website or software the user is visiting/using including tracking of cursor movements, the date and duration of user's visit, and information from the device (device type, operating system, screen resolution, language, country user is located in, and web browser type). We may also use third party services such as Google Analytics, Google AdWords, Facebook advertising, and Linkedin Campaign Manager that collect, monitor and analyze our website traffic and overall online marketing efforts.
Pivott Software Inc..
℅ Privacy Policy Requests
PO Box 8265 Victoria Main
Victoria BC V8W 3R9
Canada
Collection of Your Personal Information
The categories of personal information we collect depend on how you interact with our Services.
Customer or Potential Customer.
If you are affiliated with a Pivott customer or a potential Pivott customer, we may collect personal information such as your name, business e-mail address, job title/job function/role/department, address, telephone and fax number, social media links, and other related information. We also might obtain personal information about you from third-party business partners or sources, such as contact information provided by any of our referral partners or publicly available sources. We use this personal information for marketing activities or for Pivott customer and potential Pivott customer support, such as when you submit requests to us or send us emails in the context of our relationship as an actual or potential service provider to you.
Authorized User.
If you are an authorized user of one of our subscribers, we may collect personal information associated with your Platform account such as your name, work email address, and information about how you use the Platform. We use this personal information for account provisioning and to improve our Service.
Supplier, Vendor, or Partner.
If you are affiliated with a Pivott supplier, vendor, or partner, we may collect personal information from you such as your name,business email address, job title/job function/role/department, address, telephone and fax number, banking information (sole trader / independent contractors only) and other related information. We may collect personal information either directly from you or from other sources, such as from business contacts or publicly available sources. We use this personal information either to fulfill a contract with you, to pursue our legitimate interest to maintain a database on our suppliers, vendors, or partner, or in case of consent.
Job Applicants.
If you reply to one of the job openings or opportunities we post on our Website or on social media (e.g. LinkedIn), we will collect the personal information contained in your submission such as your maiden name, private email address and private telephone number, employment history, references, certificates, documents, work permit detail (if relevant), date of birth and age. Your personal information may be collected by an independent recruitment agency. We use this personal information to assess your suitability, aptitude, skills, and qualifications for employment with Pivott.
Subscriber Data.
In some cases, our subscribers may permit us to process personal information contained in Subscriber Data documents the Platform processes on their behalf such as name and business email address, job function. We use this personal information to pursue our legitimate interest to improve and optimize Pivott’s offerings, provide information to machine learning mechanisms, and generate internal industry-relevant analyses through the use of algorithms.
Automatic Data Collection.
When you interact with our Services online, we may automatically collect personal information about your device, including its hardware and software. This personal information can include your IP address, browser type, domain names, access times and referring website addresses, and other personal information about how you use the Services. We use this personal information to ensure network and information security, to market Pivott’ products and services, and to provide general statistics and analytics regarding the use of the Services according to our legitimate interests.
Use of Your Personal Information
Pivott collects and uses your personal information for a variety of business purposes, including:
To provide the Services or Information Requested, such as:
Administrative Purposes, such as:
Marketing Our Products and Services
We may use personal information to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law.
If you have any questions about our marketing practices or would like to opt out of using your personal information for marketing purposes, you may contact us at any time as set forth below.
De-identified and Aggregated Information Use
We may use personal information and other data about you to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, information about the device from which you access our Services or other analyses we create. De-identified and/or aggregated information is not personal information, and we may use and disclose such information in a number of ways, including research, industry analysis, analytics, and any other legally permissible purposes.
Information Sharing
We will share your personal information with third parties in the ways that are described in this Privacy Statement. Except as set forth in this Privacy Statement, Pivott does not sell, rent or lease its customer lists to third parties.
Affiliates and Service Providers
Pivott may share personal information with affiliates or third-party service providers, to provide services on our behalf (such as to perform statistical analysis, send you email or postal mail, provide customer support or otherwise support our business and the Services). All such third parties are required to maintain the confidentiality of your information.
Authorized Users
In cases where you use our Services as an authorized user on behalf of an organization that is our subscriber (e.g., your employer), that organization may access information associated with your use of the Services including usage and other data. Please note that your information may also be subject to that organization’s privacy policy. Pivott is not responsible for the privacy or security practices of our subscribers.
Other disclosures
Pivott will disclose your personal information if required to do so by law or in the good faith belief that such action is necessary or advisable to: (i) comply with law enforcement or national security requests and legal processes, such as a court order or subpoena; (ii) protect your, our or others’ rights, property, or safety; (iii) to enforce Pivott’s policies and contracts; (iv) to collect amounts owed to us; or (v) prevent financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity.
If Pivott is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, the transition of service to another provider, or sale of all or a portion of its assets, then your personal information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
International Data Transfers
All personal information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States, Canada or other third countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your personal information consistent with the requirements of applicable laws. Transfer of personal information to third countries is based on the appropriate standard contractual clauses issued by the European Commission.
Use of Cookies
The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your local storage (usually your browser’s storage) by a web page server. Cookies are useful to personalize your online experience.
Disabling Cookies
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser preferences to block or restrict them. The “help” portion of the toolbar on most browsers will tell you how to disable and manage your cookies settings. If you disable cookies you may still browse public areas of the Website, but some features and services may not function.
Website Analytics
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use automated devices and applications, such as Google Analytics and Mixpanel, to evaluate the usage of our Website. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance, and user experiences. We may link this automatically-collected data to personal information that can be used to identify you in the real world.
For more information about how Google Analytics uses data, please visit www.google.com/policies/privacy/partners/. You can opt-out of Google Analytics collection and processing of data generated by your use of the Website by going to http://tools.google.com/dlpage/gaoptout.
Advertising
We partner with third parties to either display advertising on our Website or to manage our advertising on other sites. Our third-party advertising partners may use technologies such as cookies to gather information about visitor and customer activities on our Website and other sites in order to provide advertising based upon visitor and customer browsing activities and interests.
You may stop or restrict the placement of these advertising cookies on your device or remove them by adjusting your preferences as your browser or device permits.
The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these websites and learn more about targeted advertising and consumer choice and privacy,
at www.networkadvertising.org/managing/opt_out.asp, www.youronlinechoices.eu/, https://youradchoices.ca/choices/, and www.aboutads.info/choices/.
You must separately opt-out in each browser and on each device. Please note this does not opt you out of being served non-personalized ads on our Website.
Opt-Out
If you subscribe to our newsletter(s), or if otherwise permitted by law, we will use your name and email address to send promotional material and periodic updates to you. You may choose to stop receiving these communications by following the unsubscribe instructions included in these emails or you can contact us at info@pivott.io
Do Not Track
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Our Lawful Basis for Processing
Pivott’s processing of your personal information may be supported by the following lawful bases:
Data Subject Rights
For purposes of the CCPA, we do not “sell” your personal information.
In accordance with applicable law, if it applies to you, you may have the right to request: (i) access to your personal information; (ii) rectification of your personal information; (ii) erasure of your personal information; (iii) restriction of processing of your personal information; (iv) portability of your personal information; (v) objection to the lawfulness of the processing of personal information; (vi) to withdraw your consent; and (vii) to not be subject to a decision based solely on automated processing, subject to certain exceptions prescribed by law.
Access: You have the right to obtain confirmation that we process data related to you and you have a right to a copy of that data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
Objection: Please note that if you object to the lawfulness of the processing of personal information, this may affect our ability to carry out tasks for your benefit or to conduct business and provide services to the customer, supplier for whom you are acting, or to consider applications of employment applicants and/or hire you. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defense of legal claims.
If you would like to exercise any of these rights, please contact us at info@pivott.io.
We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.
If you are a California resident, you have the right not to receive discriminatory treatment by Pivott for the exercise of your rights conferred by the CCPA.
Security of Your Personal Information
The security of personal information is very important to us. Pivott uses commercially reasonable efforts to put measures in place that are designed to secure your personal information from unauthorized access, use, or disclosure. We use commercially reasonable efforts to follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. That said, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot guarantee the security of any information you provide to us. To the fullest extent permitted by applicable laws, we do not accept liability for unauthorized access, use, or disclosure. If you have any questions about security on the Website, you can contact us at info@pivott.io.
Retention of Personal Information
We will retain your personal information for as long as your account is active, as needed to provide you with Services and as necessary to comply with our legal obligations, resolve disputes, enforce our contracts, or where there is a legitimate interest pursued by us or a third party that is not overridden by your personal rights and freedoms.
Third-party Links
Our Services may include links to other websites and/or applications whose privacy practices may differ from those of Pivott. If you submit personal information to any of these third-party services, your personal information is governed by their privacy policies. Pivott is not responsible for the privacy statements, content, or practices on third-party websites or applications.
Complaints where we process as a data importer
If you believe that our processing of your personal information violates your rights you can lodge a complaint directly with us. To do so, please send your complaint to info@pivott.io .
Updates to the Privacy Statement
This Privacy Statement may be amended from time to time, at our sole discretion. If there are any material changes to this Privacy Statement, we will notify you as required by applicable law which may include posting to our intranet, sending an email, or other means.
Contact Information