Introducing Vendor Reviews: Trusted Internal Insights

Choosing — or retaining — the right vendors is one of the most important decisions a business can make, but also one of the hardest. Public review sites rarely tell the full story, and internal experiences often live only in someone's inbox or memory. That's why we built Vendor Reviews: a new feature designed to give your team a clear, reliable, and unified way to evaluate the partners you depend on.

Unlike public review platforms, Vendor Reviews gathers feedback exclusively from your internal staff. Every review comes from someone who has actually worked with the vendor — through a product purchase, a service engagement, or a support interaction. No noise. No anonymous opinions. Just real, contextual insight you can trust.

Three dimensions of every review

To help you build a meaningful, comparable picture of vendor performance, each review captures feedback across three key metrics.

Product or service rating

How well did the vendor deliver? Reviewers score the overall quality of the vendor's product or service on a familiar five-star scale.

Sales and support sentiment

Not every interaction is about the final outcome — sometimes it's about the experience along the way. Reviewers select a quick sentiment indicator that reflects how they felt working with the vendor's sales or support teams.

Net Promoter Score

Would your team recommend working with this vendor again? The built-in NPS rating captures loyalty and reliability with a simple zero-to-ten score.

These three inputs combine to give you a balanced, data-driven profile of each vendor: what they delivered, how they worked with your team, and whether they're worth continuing to partner with.

Space for context, details, and stories

Numbers are powerful — but sometimes a short note tells the real story. Vendor Reviews includes an optional text field where team members can add details about their experience: what worked well, where things went wrong, tips for future interactions, or red flags worth calling out.

This qualitative layer helps you understand not just what the score is, but why it was given.

Private by design, trustworthy by default

Vendor Reviews is built on one core principle: your internal insights should remain internal. All reviews are private to your organization, ensuring that staff can provide candid, honest feedback without concern that it will be made public.

No external noise. No reputation management games. Just clear, authentic insight that helps your business make better decisions.

Build a stronger vendor ecosystem

Whether you're evaluating new suppliers, measuring ongoing performance, or uncovering areas where relationships can be improved, Vendor Reviews gives you the clarity you need. By consolidating feedback from across your team, you can:

• Identify your top-performing vendors
• Spot patterns in performance or experience
• Reduce risk in purchasing decisions
• Strengthen long-term partnerships
• Hold vendors accountable
• Improve internal procurement processes

Vendor Reviews turn scattered opinions into actionable intelligence.

Available now

Vendor Reviews is available to all customers today. Start capturing better vendor insights — and make every partnership count.

If you'd like help setting it up or have ideas for additional features, we'd love to hear from you.